The Canadian Radio-television and Telecommunications Commission today set out best practices for TV service providers to ensure Canadians are offered real choice regarding their services and have information about their options.
To follow these best practices, providers should, among other things: provide information about the new choices that will be available as of December 1, 2022; keep their offers simple and transparent; offer deals and discounts regardless of the entry-level package selected; provide online tools allowing subscribers to easily add or remove channels; and offer different options to obtain a set-top box.
The CRTC is also renewing the licences of most TV service providers for one year, rather than the usual seven-year term. This will enable the CRTC to closely monitor the TV providers’ practices as they implement the new TV choices.
These new options will enable Canadians to create their own package for TV services. Canadians are encouraged to shop around to ensure they are aware of what is available in the market if their service provider’s offers don’t meet the needs or the budget of their household. There are many online tools on the CRTC’s website to help Canadians find the best services and negotiate with their provider.
“Starting on December 1, Canadians will have greater flexibility in choosing how they subscribe to TV services. We have set out best practices for television service providers and created online tools to help Canadians navigate this new world. We encourage Canadians to shop around, as some providers are offering consumer-friendly options that include a basic TV package at less than $25per month.” – Jean-Pierre Blais, Chairman and CEO, CRTC